You can pause your subscription at any time. In the felix app, go to Settings > Phone & Service settings > Pause my subscription > Pause my subscription.


Once paused, you can continue to use your phone as normal until the end of your current billing cycle. Your maximum pause length is 242 days from renewal, we'll notify you if you're nearing this.


Please note, you can continue to use any International Roaming packs you may have purchased. So, if you're going overseas for more than a month, it is worth pausing your subscription while you're there and saving some $.


Please note you'll have up to 60 days to purchase International Roaming once you've paused.


To resume, simply head back in the felix app and select Resume my subscription from Home.

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