You can pause your plan in a few taps in the felix mobile app. Head to the app Settings > Phone and service settings > Pause my subscription > Pause my subscription.
Note: You can still use international roaming packs that you've bought even when you pause your plan. But if you want to buy another roaming pack, you'll need to resume your plan first.
What happens when I pause my felix plan?
- You have 48 hours after end of your billing cycle to continue using your plan as normal.
- Then the pause begins. You'll still be able to make emergency calls while connected to a working mobile network, but you'll only be able to receive calls and texts for the next 90 days and will no longer be able to call, send texts, or use mobile data.
- After 120 days, if you make an emergency call, your mobile number won't display to the Triple Zero operator.
In other words, you can pause your plan for a maximum of 119 days (starting from the end of the 48 hours) before you get disconnected. Don't worry, we’ll notify you when you’re getting close.
Find out more about unpausing your felix plan on this page.
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