If you feel like we're in the wrong at any time, we want to know. At felix, we take all complaints seriously.
There are many ways you can make a complaint; email, live chat, voicemail (See: How can I contact felix for help?). In order to make sure every complaint is handled properly, we have a set of steps we take with each complaint to make sure first and foremost your problem is solved, and then fix any problems here to make sure this doesn't happen again. You can read our complaints handling policy here.
If we can’t resolve your complaint, you can contact the Telecommunications Industry Ombudsman on 1800 062 058. For full contact information for the TIO, visit https://www.tio.com.au/contact-us/
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