If you're all finished setting up your eSIM but it's not working as expected, try restarting your phone. If that doesn't help, please try or check the following:


-If you swapped your number from a physical SIM to an eSIM, you'll need to take the physical SIM out once the eSIM is set up

- If you have multiple physical SIMs or eSIMs in your device, jump into your device settings to make sure that you don't have a different eSIM active. Note - only one eSIM can be 'on' at a time*, but it can work alongside your physical SIM with a different mobile number. If a call reaches your eSIM while it's 'off', it will send the caller to voicemail.


*An exception to this is an iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, and iPhone 13 mini where you can have two eSIMs 'on' simultaneously. More information here.

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