How do I set up and manage voicemail?
Voicemail is included in your felix subscription. Here are the short dial codes to manage it:
- Dial 121 to set up your voicemail for the first time*
- Dial 121 to check your voicemail (or dial 0414 121 121 to check your voicemail on another phone)
*When you set up voicemail, you’ll be asked to select a security code, record your name and choose your time zone. Once you’ve set up your voicemail, stay on the line to personalise your greeting, change your notification method or switch your security code prompt on or off.
What are the voicemail menu options?
Below are the menu options available when playing a voicemail:
Press ‘1’ to replay the current message
Press ‘2’ to save the current message for 7 days
Press ‘3’ to delete the current message
Press ‘*’ to skip to the next message
Press ‘**’ to go to the main menu
Note if you are using Visual Voicemail on an iOS device, these options are a little different. See below for more information.
How do I set up my Visual Voicemail? (iOS only)
With Visual Voicemail on iOS you can manage your voicemail mailbox directly from the ‘Phone’ app on your iPhone. You will need to set up your mailbox first by dialling 121 before using Visual Voicemail. Visual Voicemail allows you to access your mailbox to play and delete your messages, return calls and personalise your greeting.
To activate Visual Voicemail, dial 1217 from your iPhone and a recorded message will confirm it’s switched on. When a message is left, you’ll see a notification in your ‘Phone’ app on your iPhone.
After activating Visual Voicemail, your current personal greeting will carry over. To record a new greeting, tap ‘Greeting’ on the top left of the Visual Voicemail menu.
How do I change my voicemail settings?
- Dial 1210 to deactivate your voicemail and turn on call catcher
- Dial 1211 to re-activate voicemail
- Dial 1212 to divert all calls to voicemail
- Dial 1213 to cancel all call diversions
- Dial 1217 to set up visual voicemail
- Dial 1218 to activate voicemail SMS alerts
How do I change my voicemail greeting?
You can record new greetings by calling 121. After playing any new and saved messages in your mailbox, you’ll go through to the main menu, from there:
1. Press '2'
2. Select the greeting:
Press ‘1’ to record your personal greeting for all calls
Press ‘2’ to record your busy greeting for when you’re on another call or reject an incoming call
Press ‘3’ to record your extended absence greeting if you’re going to be unavailable for a long period. Please note, if your extended absence greeting is active, it will override any other greetings and callers won't be able to leave a message
Press ‘4’ to record your name for your standard greeting
3. Press ‘#’ to finish recording
4. Select one of the following:
Press ‘1’ to replay your greeting
Press ‘2’ to save your greeting
Press ‘3’ to re-record your greeting
Press ‘4’ to erase your recorded greeting
5. Hang up, or press ‘*’ to return to the main menu.
Do voicemail messages expire?
New voicemail messages and messages saved in your mailbox expire after seven days. You can keep a message for longer by following the Voicemail menu options above. Messages that have expired cannot be recovered.
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