We’re committed to assisting our customers when they’re faced with domestic or family violence. Please reach out to our team to talk about how we can assist you to stay safely connected.
Transferring the mobile number into your name
If you’re experiencing or have just left a domestic or family violence situation and would like to keep your mobile number but the account isn’t in your name, we may be able to assist the transfer of the mobile number over to you.
Please reach out to us on live chat so we can assist you in doing so. For verification purposes and to be able to assist you, we may need to ask you some questions about your circumstances and request that you provide certain material. Such material may include:
- Relevant identification, such as driver’s licence, passport or Medicare card
- A Statutory Declaration witness by an authorised person that you are, or have been the subject of domestic or family violence
- An AVO, police report, court order or letter from a domestic violence or community shelter that supports your request
- The device associated to the mobile number you have been using
Requesting an unwelcome call or message investigation
If you’re receiving unwelcome calls or messages, please contact us via live chat in the felix mobile app to request an investigation.
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