Tropical Cyclone Alfred - Update as at 11.00am 9th March
Widespread power outages caused by Tropical Cyclone Alfred are resulting in service disruptions to mobile and broadband customers in Southeast Queensland and Northern NSW.
Our technical teams are working with emergency services and power providers to resolve the issue and access affected sites, as soon as it is safe to do so.
There has been a loss of power to 220 mobile sites across Southeast Queensland and Northern NSW. While many of these continue to operate on battery backup, there are currently 27 sites without overlapping coverage.
Sites without overlapping coverage are located in the following postcodes: 2479, 2483, 2484, 2485, 4025, 4051, 4053, 4054, 4128, 4183, 4207, 4208, 4217, 4228, 4272, 4280, 4285, 4306, 4520, 4521.
Services impacted by power outages are likely to restore once mains power is back.
We’re here to help
Our priority is to help keep our customers and communities connected. We have taken proactive steps to safeguard the resilience of our network and are ready to provide support where we can. We’re closely monitoring the situation, and our technicians are already on the ground, prepared to respond to any network disruptions as effectively as possible. We encourage communities and customers to have a plan to stay connected, which includes having phones charged, saving emergency contact details and knowing evacuation routes.
Need assistance with your felix mobile plan? Please reach out to our team. We're online and ready to help. Stay safe.
How to stay connected
Here are our top three tips to help you stay connected:
Power up. Make sure your mobile devices and portable battery packs are fully charged so you can access information and call emergency services. If you live in a remote area, consider a generator for long-lasting backup power.
Listen up. Stay alert to updates and news for your affected area. The ABC, Australia’s national emergency broadcaster, provides critical information. A battery-powered radio is a great backup if mobile or internet services are disrupted.
Back-up. Upload important documents and personal records – including identification, insurance and financial records – in the cloud, on an external hard drive, or print them and keep them with you.
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