*Note - if you opted to get a new felix number, head to this article: Activating your SIM if you're getting a new felix number

Yay! Your peachy SIM's arrived in the post. What now?

The short answer:

Your felix app knows when your SIM's arrived, so jump onto the app to be guided through your activation.

It's really important that you keep your previous provider's SIM in your phone until your switch is all done. You'll know when it's done when your previous provider's SIM goes goes into SOS mode.

The intricate details:

1. Log into the felix app with the same email you used to order your SIM, make sure to keep your old provider's SIM in your phone until your felix SIM is activated

2. Tap Verify Email and jump into your email app on your phone (not browser) and follow the prompts

3. Tap Add previous provider info > select pre-paid or post-paid, depending on what your previous plan was;

        - Pre paid > Enter the date of birth of the account holder > Confirm

        - Post-paid > Enter the Account ID from your previous provider > Confirm

4. Grab your peachy SIM card and tap Scan your felix SIM. Hover your camera still over the SIM bar code (outlined in red in picture below). Once your SIM is scanned, tap Activate. If you're having troubles with the scan, check here: My SIM scan isn't working

5. Tap Switch to felix > Start the switch > felix will then send you a text message to your old SIM card with a code to authenticate you > Reply to the text with the code.

If you successfully reply to our text, your switching process will now kick off. We'll let you know when it's done via email but the best indicator is that the service on your current SIM stops working. It usually takes a few minutes. See: How long does it take to switch my number to felix? 


PS the flower seeds we sent you are just a little extra love to say welcome, we are also planting a tree for every month you're with us.

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