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Do voicemail messages expire?
New voicemail messages and messages saved in your mailbox will expire after 7 days. If you need to keep a message, you can save it for a further 7 days (see...

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Mon, 7 Nov, 2022 at 3:26 PM
What does unlimited data banking mean?
On our 25GB and 50GB plans, any unused data at the end of the month, including any additional data packs purchased, will be moved to your data bank. The goo...

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Fri, 15 Sep, 2023 at 1:47 PM
What happens when I exceed my data limit?
There are no excess data fees on felix! We will never charge you when you go over your data limit on our 25GB and 50GB Mobile Plan.  We will send you a ...

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Fri, 15 Sep, 2023 at 1:10 PM
How do I upgrade or downgrade my plan?
You can choose to upgrade instantly to another plan or schedule a downgrade which will go through at the time of your next renewal. The only fee charged wil...

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Tue, 17 Oct, 2023 at 3:39 PM
How do I add a 10GB data pack? (25GB and 50GB plans only)
Need more data? Add a 10GB data pack to your data bank in just a few steps in the felix app. This data doesn’t expire and will stay in your data bank until ...

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Tue, 19 Sep, 2023 at 2:28 PM
Donating data for trees
On our 25GB and 50GB Mobile Plans, you can donate data and grow your forest with one extra tree planted every time you donate 20GB from your data bank. ...

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Fri, 15 Sep, 2023 at 1:28 PM
How often can I change or upgrade my plan?
You can upgrade or downgrade your plan in the felix app and won’t lose any data you’ve already paid for when doing so! If you upgrade, the change will happe...

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Wed, 13 Sep, 2023 at 12:20 PM
Can I use VoLTE (Voice over LTE/4G) to call emergency services?
If your phone is listed in our device list as being compatible with Voice over LTE, then you'll be able to make an emergency service call using VoLTE. ...

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Wed, 1 Nov, 2023 at 5:21 PM

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