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How do I activate my replacement physical SIM?
Please ensure you follow the steps in I need a replacement physical SIM or eSIM first. To activate your replacement physical SIM, jump into the felix ap...

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Wed, 24 Jan, 2024 at 2:30 PM
Can I change my mobile number once I'm already activated?
Unfortunately, we are not able to update a mobile number on a current subscription. If you're receiving harassing or threatening contact on your mobile ...

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Tue, 31 Oct, 2023 at 5:16 PM
How does pausing my felix subscription work?
You can pause your subscription at any time. In the felix app, go to Settings > Phone & Service settings > Pause my subscription > Pause my sub...

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Wed, 27 Sep, 2023 at 4:15 PM
How do I change my SIM type?
New felix customers If you've just signed up with an eSIM, haven't activated it yet and need a physical SIM delivered instead, you can request t...

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Wed, 21 Feb, 2024 at 12:50 PM
Will my existing unlimited data plan change price?
Our subscription price for the Unlimited Mobile Data Plan increased to $40/mth on the 20th of September, but for customers who joined before this date and h...

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Tue, 17 Oct, 2023 at 3:27 PM
How do I remove an eSIM that I no longer need?
Below are some device-specific tips for removing an eSIM, if these steps don't match what your phone is displaying, it's best to consult your device...

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Tue, 22 Mar, 2022 at 8:53 AM
How do I transfer my account/mobile number to another person?
Chat to us in the felix app and we will sort it out with you.

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Mon, 16 Nov, 2020 at 6:48 PM
I've forgotten my password or email address
If you've forgotten your password: From the felix app login screen, tap Forgot your password? > Input your email > Send email. From there, open u...

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Thu, 28 Sep, 2023 at 4:00 PM
Can I view my usage history?
Yep! You can view your data, call and text usage history in the felix app. From the Home tab, tap Service > Usage history > enter security PIN sent vi...

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Wed, 9 Feb, 2022 at 10:21 AM
What's my phone number?
Once you've activated your physical SIM or eSIM, you can find your number in the app by tapping Settings > Service number. If you have a physical...

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Wed, 12 Jan, 2022 at 11:41 AM

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